All artwork sales are final. Each piece created by ELIZA is a unique, original work of art, carefully crafted with attention and passion. Because of the nature of these creations, we do not accept returns, exchanges, or refunds once a purchase has been completed. Please take time to review product images, descriptions, and dimensions before placing your order. If you have any questions about a specific piece prior to purchasing, feel free to contact us — we’re happy to provide additional details or photos to help you make an informed decision. In the rare event your artwork arrives damaged during shipping, please contact us within 5 days of delivery with photos of the packaging and artwork so we can work together on a suitable resolution. Thank you for supporting original art and understanding the value of handmade creativity.